In essence, their chat bot and IVR try to solve the problem, which is useless, so you need to speak to a human. Their level 1 support are largely unfamiliar with how Dropbox actually works. No weekend chat or phone support, so let's hope you don't run a 24/7 business and need help. They used to offer Business clients extended phone and chat support, but now it's 5pm Sunday to 8pm Friday (EDT). Lastly, Dropbox has reduced significantly the hours and quality of their level 1 support. That's 1/500th of the bandwidth we have available, yet Dropbox trickles out the data so downloads take days to complete. With bandwidth of over 500 Mbps (Megabits per second), and no other upload/download apps running, it's not uncommon for Dropbox to feed downloads to us at under 100 Kbps (note: Kilobits per second). Sync is ridiculosly slow, the sync status data and indicators to the user are almost never accurate, their status window can easily report the exact same file count and expected time to finish for DAYS, even though some files (not many, but some) are actually moving.ĭropbox claims that they do not do this, but evidence says that they govern their data download speeds to the users. They work tirelessly on new stuff to add to their platform and spend little if any time actually improving their core functionality. An example is a password saver, which might seem helpful until you realize that Dropbox has had pretty substantial security problems in the past. The focus on continually adding additional features that are redundant to tools that most organizations already have.
Then, a short time later, they discontinue it without explanation or replacement. They roll out helpful tools like a standalone file manager for the desktop that drives much more effective sync management and updates FAR more quickly than their Mac Finder Integration processes. They spend more time and money trying to build stuff into their platform that their basic functionality such as synch suffers dramatically.
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